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At Okertin, we strive to provide beautiful, quality jewelry for every occasion. As a rental service, we value your satisfaction and aim to resolve any concerns quickly and fairly.
Returns are allowed only during the rental period specified while booking the item. At the end of the rental period, the items must be returned unused and undamaged and must be well packed in their original packaging. We request that all items be handled properly during the rental period for a smooth return process.
Refunds are applicable only under the following situations.
If you face any of the two situations, then send us an email immediately at [email protected] with your order number, description of the issue, and photos for evidence. Our team will evaluate your request and, once approved, will process your refund.
All refunds will be affected directly to your bank account after verification and approval. Please note that you are expected to give some time for the transaction to be completed.
We do not offer refunds for change of mind, incorrect sizing choices, or delivery delays caused by unavailability at the shipping address.
Need Help? For inquiries or assistance regarding returns, contact our support team at [email protected]. We are here to help!